Returns & Refund Policy

Last updated: April 2026

At Faiza's Boutique, we want you to love your purchase. If something isn't right, we're here to help. Please read our returns policy carefully before making a return.

14-Day Returns

From date of delivery

5-10 Day Refunds

To original payment method

Easy Process

Email or call to arrange

Eligible for Return

Item is unworn, unwashed, and in original condition

All original tags and packaging are attached

Return is initiated within 14 days of delivery

Item was purchased at full price or on sale (unless marked final sale)

Not Eligible for Return

Bridal wear and custom-made pieces (final sale)

Items that have been altered or tailored

Accessories including dupattas, jewellery, and clutches

Items returned after the 14-day window

Items showing signs of wear, perfume, or damage

How to Return

1
Contact us at hello@faizasboutique.com or call +353 89 950 8906 to request a return authorisation.
2
Pack the item securely in its original packaging with all tags attached.
3
Ship the item to: Faiza's Boutique, 89/90 Parnell Street, Dublin 1, D01 Y0A3, Ireland.
4
Once we receive and inspect the item, your refund will be processed within 5-10 business days to your original payment method.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free return and send a replacement or full refund at no cost to you. Your statutory rights under Irish consumer protection law are not affected.

Exchanges

We do not currently offer direct exchanges. To get a different size or colour, please return the original item and place a new order. For sizing questions before purchase, visit us in-store or WhatsApp us for guidance.

+353 89 950 8906

hello@faizasboutique.com