Terms and Conditions of Sale

You are buying from Faiza's Boutique, an Asian designer-wear boutique trading from Nimra Halal Foods, 89/90 Parnell Street, Dublin 1, D01 K302, Ireland.

Email: Faizaboutique110@gmail.com. Phone or WhatsApp: 089 950 8906. From outside Ireland: +353 89 950 8906.

These terms apply to sales made at a distance — through this website, by phone, by email or by WhatsApp. Sales made in person at the shop are covered by your statutory rights and by any in-store policy we display; they are not distance sales, so the 14-day cancellation right described below does not apply to them.

Everything on this website is an invitation to buy, not a binding offer. Here is the sequence.

All prices shown on this website are in euro (EUR) and include VAT. The price you see is the price you pay, plus any delivery charge, which is shown to you before you pay. There are no hidden charges added at the last step.

The VAT rate depends on what you buy.

We take payment through Stripe. You can pay by card, Apple Pay or Google Pay. You enter your payment details on Stripe's secure payment page.

Your card details are handled by Stripe. We do not receive them and we do not store them. We only see confirmation that payment succeeded, the amount, the card brand and the last four digits, so that we can match the payment to your order and process any refund. Stripe handles your data under its own privacy policy, which we link to at the bottom of this page.

We take payment when you place your order. If we cannot accept the order, we refund you in full.

If you ask us to make a payment using a different method — for example a bank transfer for a large bridal order — we will agree that with you in writing first.

We never ask you for your full card number, your PIN or your card security code by phone, email or WhatsApp. If anyone contacts you claiming to be us and asks for those, it is not us. Please call us on 089 950 8906 to check.

We deliver using An Post and DPD. Delivery is free in Ireland on orders over €75. Below that, the delivery charge is shown at checkout before you pay. Click & Collect from our Parnell Street shop is always free.

We aim to hand your parcel to the carrier as quickly as we can. Under section 36 of the Consumer Rights Act 2022, unless we agree a different date with you, goods must be delivered within 30 days of the contract being made. If we cannot meet the date we agreed, or that 30-day limit, we will contact you.

If your order is late, tell us. You can ask us to deliver within a further reasonable period, and if that passes you are entitled to a full refund. You do not have to give us extra time if we have refused to deliver, if delivery by a particular date was essential (for example, an outfit for a wedding on a fixed date), or if you made that clear to us before ordering.

Risk in the goods passes to you when you, or somebody you nominate, takes physical possession of them. Until then, the goods are at our risk. This means that if your parcel is lost or damaged in transit, it is our problem to sort out, not yours. We will replace it or refund you.

Ownership of the goods passes to you when we have received payment in full.

Please check your parcel when it arrives and tell us about any damage as soon as you can. The 30-day short-term right to terminate described below starts when you receive the goods.

If you buy from us at a distance — online, by phone, by email or by WhatsApp — you have the right to cancel the contract within 14 days without giving us any reason. This is the cooling-off period. It comes from sections 112 and 113 of the Consumer Rights Act 2022, which put the EU Consumer Rights Directive into Irish law.

When the 14 days starts. For goods, the cancellation period ends 14 days after the day you, or somebody you nominate, takes physical possession of the goods. If you order several items in one order and they are delivered separately, the period runs from the day you receive the last item. If goods are delivered in several lots or pieces, it runs from the day you receive the last lot or piece. If you have a subscription with regular deliveries, it runs from the first delivery.

How to cancel. You just have to tell us that you have decided to cancel, before the 14 days run out. You do not need a reason and you do not need to use a special form. You can use the model cancellation form below, email us at Faizaboutique110@gmail.com, write to us at Faizaboutique110@gmail.com or at the shop address, or message us on WhatsApp. Any clear statement works. If you send it before the deadline, it counts, even if it arrives later. Keep a copy of what you sent.

We will acknowledge your cancellation without delay, in writing, so you have it on record.

What happens next. You must send the goods back to us, or hand them over to us, without undue delay and in any event within 14 days of telling us you are cancelling. You are responsible for the direct cost of returning the goods, unless we have agreed to cover it. Please read the Shipping & Returns page for how to start a return and where to send it.

Your refund. We refund all payments we received from you, including the standard delivery charge, without undue delay and in any event within 14 days of the day you told us you are cancelling. We refund using the same method you used to pay, unless you expressly agree to something else, and you will not be charged a fee for the refund. If you chose an upgraded or express delivery, we refund the cost of the cheapest standard delivery we offer, not the extra you paid for the faster option.

We may hold the refund back until we have received the goods back, or until you give us evidence that you have sent them — whichever happens first.

Looking after the goods. While the goods are in your possession, please take reasonable care of them. You are entitled to inspect and try on an item the way you would in a shop. If an item is handled beyond what is necessary to establish its nature, characteristics and functioning, we may deduct the diminished value from your refund. We will always explain any deduction and how we worked it out.

This is the model cancellation form set out in Part 2 of Schedule 4 to the Consumer Rights Act 2022. You do not have to use it — any clear statement will do — but you are welcome to copy it, fill it in and email it to Faizaboutique110@gmail.com, or post it to us.

Complete and return this form only if you wish to cancel the contract.

To: Faiza's Boutique, Nimra Halal Foods, 89/90 Parnell Street, Dublin 1, D01 K302, Ireland. Email: Faizaboutique110@gmail.com.

I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods [*] / for the provision of the following service [*],

Ordered on [*] / received on [*],

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

The law sets out a short list of situations where the cooling-off period does not apply at all. These come from section 111 of the Consumer Rights Act 2022. We only rely on them where they genuinely apply to what you bought.

This is the part customers ask about most, so here it is as plainly as we can put it.

Made-to-measure and bespoke. If we make a garment to your measurements, or to your choices of fabric, colour, cut, embroidery or design, it is made for you and for nobody else. We cannot resell it. The law recognises this: the 14-day cancellation right does not apply to goods made to your specifications or clearly personalised. That means that once you have confirmed your order, you cannot cancel it simply because you have changed your mind. We will always tell you this clearly before you commit, and we will ask you to confirm it in writing.

Standard items bought off the peg. If you buy a garment from our existing stock and we hand it to you as it is, the full 14-day cancellation right applies to it. Nothing in this section changes that.

If we alter a standard item you bought from us. If you buy a stock garment from us and ask us to alter it to fit you — taken in at the waist, shortened, sleeves adjusted — the alteration is carried out for you and to your requirements. Our position is that the garment then falls within the same exception, because it has been altered to your specifications and is no longer in a condition we could sell to anyone else. The practical effect is that once we have carried out the alteration you asked for, you cannot cancel that garment for a change of mind. This is the position we take, it is set out here so you can see it before you order, and we will repeat it at the point you ask us to alter something.

Alteration services on your own garment. If you bring us a garment you already own and ask us to alter it, you are buying a service, not goods. The cancellation right does not apply once we have fully carried out the work, provided you asked us to start and acknowledged that the right would end when the work was done. If you cancel before the work is finished, you can, and we may charge you a reasonable amount for the work already done and for anything we have already bought in.

What is never affected. The exception only removes the 14-day change-of-mind right. It never removes your rights when something is faulty, not as described, or not fit for purpose. If we make or alter a garment and it is wrong, we put it right at our own cost. A wedding outfit that arrives with a faulty zip is still our responsibility, whether it was made to measure or not.

Because this point is genuinely nuanced, we would rather talk it through with you. If you are unsure whether an item will be cancellable, ask us before you order and we will confirm it in writing.

These rights come from Parts 2 and 4 of the Consumer Rights Act 2022. They are separate from the 14-day cancellation right, they apply whether or not you have a cancellation right, and they cannot be excluded.

Your consumer rights are the same whether you buy at full price or in a sale, and whether the item is new or second-hand.

The 30-day short-term right to terminate. If goods do not conform to the contract — they are faulty, not what you ordered, or not as described — you have 30 days from the relevant date to terminate the contract and get your money back. The relevant date is normally the day you receive the goods. If the contract requires us to install the goods or take another step before you can use them, the 30 days runs from the completion of that step. You must tell us before the 30 days run out.

Repair or replacement. After the short-term right, or instead of using it, you can ask us to repair or replace the goods. This must be done free of charge, within a reasonable time after you tell us about the problem, and without significant inconvenience to you.

Price reduction or final termination. If a repair or replacement is not possible, is refused, or has not fixed the problem, or if the fault is serious enough to justify it, you can ask for a proportionate reduction in the price or terminate the contract and get a refund.

How refunds work for faulty goods. Where you terminate for a faulty item, we refund the price you paid and any costs you incurred in returning the goods to us. We pay within 14 days of receiving the goods back, or of you giving us evidence that you have sent them — whichever you choose. We refund using the same method you used to pay. We do not charge you a fee.

On the final right to terminate, we may reduce the refund in proportion to any depreciation beyond what normal use would cause. If there is a dispute about that, it is for us to show that the reduction is right.

What is not covered. Faults caused by misuse, accidental damage, or normal wear and tear are not our responsibility. If you damage something, we will happily quote to repair it, but you pay for that.

If you are not happy with our handling of a faulty item, you can complain to the Competition and Consumer Protection Commission, or use the small claims procedure for claims up to €2,000.

Click & Collect is free. Choose it at checkout and collect from Faiza's Boutique inside Nimra Halal Foods, 89/90 Parnell Street, Dublin 1, D01 K302.

We will email you, or message you on the number you gave us, when your order is ready. Please wait for that message before travelling — we do not always have every item in the shop.

Please bring your order confirmation with you. For higher-value orders we may ask to see photo identification and the payment card, so that we only hand the goods to the right person. If somebody else is collecting on your behalf, tell us in advance and give us their name.

If you cannot collect within a reasonable time, contact us and we will agree a new arrangement. If we do not hear from you and the order is not collected, we will contact you before doing anything else.

Your 14-day cancellation period for a Click & Collect order starts on the day you take physical possession of the goods in the shop. If you ask us to alter an item before you collect it, the alteration exception above applies to that item.

We offer quality alterations as a service, on garments you bring to us and on garments you buy from us.

We will look at the garment, tell you what is possible and what is not, and give you a price before we start. Some garments cannot be altered safely — beaded or heavily embroidered fabric, some silks, and anything already taken in to its limit. We will tell you honestly if that is the case rather than risk your garment.

We take great care with every garment. Even so, some fabrics behave unpredictably, and some garments have pre-existing weaknesses, previous alterations or hidden damage. We will point out anything we notice before we start. We are responsible for loss or damage we cause through our own negligence, but we are not responsible for pre-existing faults in a garment or for the natural behaviour of a fabric that we warned you about.

Bridal and occasion wear alterations are often carried out over more than one fitting. Please allow time for that, and tell us your deadline when you book. If you are working to a wedding date, tell us at the very start.

Please collect your garment within a reasonable time of us telling you it is ready.

If you are not happy with alteration work, tell us straight away and bring the garment back. We will look at it and put it right where we can. If you are still not satisfied, our complaints section below applies.

If we offer gift vouchers, these rules apply to them. Irish law on gift vouchers is set by the Consumer Protection (Gift Vouchers) Act 2019, and it applies whether or not we mention it on the voucher itself.

Nothing in these terms limits any right you have under the Consumer Rights Act 2022, the Sale of Goods and Supply of Services legislation, or any other law that protects you. If any part of these terms conflicts with your statutory rights, your statutory rights win.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it would happen, or if we both knew it might happen when we made the contract.

We are not responsible for loss that was not foreseeable, for losses connected with a business or trade rather than a consumer purchase, or for loss caused by you — for example where you gave us the wrong address, or where a garment was damaged by the way you washed or stored it after we altered it.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

These terms do not create any right for anyone who is not a party to the contract between us.

Please contact us first. Most problems are sorted out quickly with a phone call or a message.

These terms are governed by Irish law, and the Irish courts have jurisdiction.

If you live in another EU country, this does not take away the protection of the mandatory consumer law of the country you live in, and you may also be able to bring proceedings in the courts there.

If you live in the United Kingdom, nothing in these terms affects your rights under the consumer law that applies where you live, where that law applies to your purchase.

We may update these terms from time to time, for example if the law changes or if we change how we work. The version that applies to your order is the version published on the website on the day you placed it.

We will change the date at the top of this page whenever we update it.