Accessibility Statement

Faiza's Boutique is a small shop with a big range, and we want the same range to be available to everyone. Accessibility is not a box we tick once. It is something we check as we add products and pages.

We aim to meet the Web Content Accessibility Guidelines version 2.2 at level AA. WCAG 2.2 is published by the World Wide Web Consortium and became a W3C Recommendation on 12 December 2024. It is the internationally recognised standard for web accessibility, and level AA is the level most commonly required by law and policy around the world.

We are working to the four WCAG principles: content should be perceivable, operable, understandable and robust.

Our website is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not yet fully meet the standard. We are being straight with you about that rather than claiming full conformance we cannot back up.

This is a self-assessment based on our own review of the site as we build it. We have not yet commissioned an independent accessibility audit, and we will update this statement when we do.

The core shopping journey — browsing, adding to basket, checkout and payment — is built with accessible markup, labelled form fields, keyboard-operable controls, visible focus states and text that can be resized without breaking the layout.

These are the gaps we are aware of. We would rather list them than pretend they do not exist.

The European Accessibility Act is Directive (EU) 2019/882. It became law in Ireland on 28 June 2025 and is implemented here by S.I. No. 636/2023. It sets accessibility requirements for a list of products and services, and e-commerce is one of the services it covers.

There is a specific exemption for small businesses. Regulation 5(4) of S.I. No. 636/2023 provides that the service accessibility requirements do not apply to a service provided by a microenterprise. A microenterprise is defined in the same regulations as an enterprise which employs fewer than 10 persons and which has an annual turnover not exceeding €2 million or an annual balance sheet total not exceeding €2 million. The Competition and Consumer Protection Commission, which regulates the Act in Ireland, states the position plainly in its own guidance for microenterprises: the requirements and obligations of the European Accessibility Act do not apply to microenterprises providing services.

Faiza's Boutique is a small, owner-run business well inside those thresholds, so we fall within that exemption for the services we provide, including this website and our online shop. The garments we sell are not among the products the Act covers.

We are telling you this not as an excuse but so the statement is accurate. We are choosing to work towards WCAG 2.2 level AA anyway, because it is the right thing to do and because it makes the shop work better for everybody. If we grow past the microenterprise threshold, the exemption stops applying and we will be legally obliged to meet the requirements in full — by which point we intend to already be there.

If any part of this website, or of shopping with us, is difficult or impossible for you, please tell us. We would much rather hear about it than have you give up on an order.

Email Faizaboutique110@gmail.com. Call or message 089 950 8906, from outside Ireland +353 89 950 8906. Or come in and speak to us at Faiza's Boutique, Nimra Halal Foods, 89/90 Parnell Street, Dublin 1, D01 K302.

Please tell us which page or which step caused the problem, what you were trying to do, and what technology you were using if you know. That is enough for us to investigate.

What we will do: we will acknowledge your message, look into it, and tell you what we found. We aim to reply within five working days. If we cannot fix the problem immediately, we will offer you another way to complete what you were doing — taking your order over the phone is almost always possible.

We can also provide information from this site in other formats on request: large print, plain text, or read aloud over the phone. Just ask.

Start with us. We would like the chance to put it right.

If you are not satisfied with our response, you can raise the matter with the Competition and Consumer Protection Commission, which is the market surveillance authority for the European Accessibility Act in Ireland and the compliance authority for e-commerce. The CCPC publishes accessibility information for consumers and a route for reporting concerns. Its consumer helpline is (01) 402 5555 and its website is ccpc.ie.

The CCPC is also the body to contact if you believe a business is claiming an exemption it is not entitled to, or is not meeting obligations that apply to it.

We check new pages and components as we build them, using keyboard-only navigation, browser zoom up to 200%, and automated checks for things like colour contrast, missing labels and heading order. Automated tools catch only part of the picture, so we also read pages with a screen reader.

When we commission an independent audit we will say so here and publish the outcome, including anything it finds that we have not yet fixed.

This statement was prepared by Faiza's Boutique. It was last reviewed on 15 October 2026. We will review it whenever the site changes significantly, and at least once a year.

If you think anything in it is inaccurate or unclear, please tell us using the contact details above.